Meet Gorgias, the customer service platform designed for ecommerce merchants, and built to provide amazing experience to shoppers at scale on Shopify, BigCommerce, and Magento. Our product empowers merchants to manage all their customer service in one place over email, live chat, voice, Facebook, Instagram, Twitter, and SMS.
Everything we do is for our customers, and we’re currently serving over 12,000+ ecommerce merchants, including : Steve Madden, Timbuk2, Decathlon, and Sports Illustrated. They love us for our innovative product, our focus on their ecommerce needs, and, of course, our lightning-fast customer service response time.
We raised $25 million in our Series B round in December 2020 and $30 million in our Series C round in 2022. We more than doubled in size in every meaningful way: annual recurring revenue, the size of our customer base, and the size of our Gorgias team, for starters.
We’re still growing fast and looking for new teammates who want to grow with us.
Join our team for the opportunity to
- 👩🏼💻 Work with smart, passionate people every day
- 💪 Get extreme ownership over your work and results
- 🧠 Be treated like the expert you are
About the Role
As a Marketing Webflow developer, you’ll be responsible for our website - one of the most important assets of our growth and marketing strategy! You’ll be responsible for developing web projects, optimizing our conversion rates, and enhancing our technical SEO performance.
What You'll Do
- Webflow Development: Lead and streamline the development of various projects on our Webflow instances, including pages, collections, and micro-sites, in order to support our marketing and growth objectives. Maintain and develop our website's component library to deal with performance challenges.
- SEO Expertise: Monitor healthy metrics of our technical SEO to keep it on top and work on implementing programmatic SEO strategies to support business goals.
- CRO Implementation: Implementing Conversion Rate Optimization (CRO) experiments, analyzing results, and iterating to improve both macro and micro-website conversions.
Who You Are
- You’re a Webflow expert with a portfolio of websites built on Webflow that you are proud to showcase
- You have already developed and maintained component libraries on Webflow, using client-first (Finsweet) best practices.
- You’re not afraid to write a few lines of Javascript or CSS to bring webflow to the next level
- You’re both creative, data-driven, and have a growth mindset which helps you build a backlog of bold and successful projects and experiments.
- You have a good understanding of the technical SEO checklist, and you know how to identify gaps and suggest solves
- You have an eye for design and understand what goes into making a great user experience that converts traffic.
- You are deeply interested in the no(low) code and are already familiar with some of the following tools: VWO, Segment, Airtalbe, Zapier, Make, Letterdrop, and Hubspot.
Perks & Benefits
- 🏖️ 22 days of paid leave
- 🤕 Paid sick leave
- 🧸 Paid parental leave (16 Weeks)
- 💻 MacBook Pro
- 🍽️ Personal credit card to buy lunches (you’ll have your own Gorgias credit card)
- ✈️For a smooth onboarding, we invite you to the closest office to your location for one or two weeks (flights and accommodation are handled by Gorgias).
- 💆🏻♀️ Get $700 to set up your workstation at home (working from home should feel breezy)
- 📚 Get $2000 of learning material per year (includes books, courses, training sessions that are easily identified and linked with your job scope. This also covers individual coaching!)
- 🥰 Every quarter, we organize an online company-wide summit to discuss where we’re going and strengthen social bonds. Once per year we organize offsite team retreats and company retreats! (Here is the photo album from our last company retreat in Mexico in 2022, when we were a total of 200 people!)
The role requires a 2-day/week presence in the office.
Why join us?
- 🚀 We're among the fastest-growing startups in the eCommerce ecosystem
- 🦄 We've built an extremely efficient go-to-market engine
- 🥇 Work with a talented team you'll learn a lot from
- 🙏 Join a company where automation and good & clean data are core beliefs shared by all
- 🎥 Here is an interview with one of our team member’s experiences from our most recent company retreat to Cancun!
More cool things to know about Gorgias... 😁
- Raised our Series C for $30M in 2022: TechCrunch Article ⬅️
- We went from 0 to 10,000+ merchants using our platform since 2016
- We have a 4.7 rating on Glassdoor & 4.7 Comparably culture score
- What our customers are saying: apps.shopify.com/helpdesk#reviews
- Other positions: gorgias.com/about-us/jobs
- Discover the Gorgias Platform
- Learn about our Compensation Policy
Gorgias ensures equal employment opportunity without discrimination or harassment based on race, color, religion, sex (including pregnancy, childbirth, or related medical conditions), sexual orientation, gender identity or expression, age, disability, national origin, marital or domestic/civil partnership status, genetic information, citizenship status, veteran status, or any other characteristic protected by law.
Gorgias is committed to the full inclusion of all qualified individuals and will take the steps to assure that people with disabilities are provided reasonable accommodations. Accordingly, if reasonable accommodation is required to fully participate in the job application or interview process, to perform the essential functions of the position, and/or to receive all other benefits and privileges of employment, please contact accommodation@gorgias.com
