Please note this role requires that you are a fluent English speaker and can work hours that cross over with europe and the US (as that is where our clients are based)
Overview**:**
DemandFlow, a fast-growing design + Webflow agency, is seeking a Technical Account Manager to oversee website projects and collaborate with clients.
In this role you will collaborate closely with our creative and technical team requiring you to form close relationships with clients and internal team members to complete projects. You will manage the design and launch of new websites, and partner with clients on their ongoing maintenance and optimisation. This is a client facing role that requires fluent English.
Key Responsibilities:
- Understand what clients want to achieve, define the best solution and align the team (designers + developers) to execute.
- Manage client relationships (often Founders and CMO’s of startups), including calls, slack messages, emails, loom videos and presentations.
- Organise and manage projects ensuring they are complete on time and surpass expectations.
- Lead a team of designers and Webflow developers to build the highest quality marketing sites.
- Jump into projects to add your creative and technical expertise where needed through feedback and implementation.
Requirements:
- Proven experience in account management or client-facing roles managing web design and development projects.
- Skilled at managing client projects and building excellent relationships with clients.
- Strong understanding of Webflow and web development principles.
- Excellent communicator, responsive to both colleagues and clients quickly.
- Can clearly understand and document client needs and requirements into detailed briefs.
- Meticulous attention to detail to ensure high-quality design and development work.
- Take ownership and initiative, skilled at problem-solving, with strong ethics and integrity.
- Workday can have some cross over with GMT, EST and PST timezones (to communicate with clients).
Nice to have:
- Knowledge of HTML, CSS JavaScript, and SEO.
- Knowledge of marketing tools like Hubspot, Salesforce, Zapier, VWO etc.
About You:
You're a people person with a technical edge. You thrive on building relationships with clients while also diving into the nitty-gritty of web development. Your ability to juggle multiple projects, communicate effectively across diverse teams, and ensure top-notch quality in deliverables sets you apart. You're passionate about web design and development, always keeping up with the latest trends and capabilities in Webflow. Your technical knowledge, coupled with your client management skills, makes you the perfect liaison between our clients and our creative team.
About DemandFlow:
DemandFlow is a fast-growing design + Webflow agency. We partner with ambitious startups to build high-performing brands and websites. We are a remote team of high-quality designers and developers. We aspire to create a friendly working environment where everyone takes ownership over their area while working collaboratively to produce incredible work. We are looking for similarly driven, open-minded team players to join our rapidly growing company.
If you're ready to take on a challenging role that blends technical expertise with client relationship management, we want to hear from you!
